Since you can not get acquainted with the product as thoroughly as it was in the ordinary shop for purchases made on the Internet, you can withdraw from the contract by means of distance contract within 14 days from the time when the product reached you in accordance with the Law of Obligations Act. In the case of the purchase of a service, the term for the conclusion of the contract begins.

Regarding the return of goods, you should know the following:

  • If the trader has not informed you of the right to withdraw from the contract within 14 days, you can withdraw from the online contract within 12 months from the date of receipt of the product.
  • The shipping costs associated with the return of the product will be paid by the trader, while the trader may also make this commitment to you, but then it must be clearly stated in the order terms.
  • If you decide to withdraw from the contract, you must return, without delay but not later than within 14 days after the cancellation, the amount paid (including the shipping cost you paid for the receipt of the goods). You must return the merchandise to the seller within the same time.

  • The 14-day return right does not apply: to goods made to suit your personal needs (for example, according to your dimensions); in the case of goods which are perishable or aging; Periodically printed publications (eg magazines); audio and video recordings and computer software, provided that the consumer has opened the packaging; closed containers for things that are not eligible for return on health or hygiene reasons, if the package is unopened after delivery (eg cosmetics, lingerie and bikini); entertainment and travel services.

Once you have received the order which you ordered on the Internet and there is a defect, you have the right to file a complaint to the seller within two years from the receipt of the goods.