DJI offers two insurance programs for its drones and other equipment: the DJI Care Refresh and DJI Care Refresh+. But how are the two different?
DJI Care Refresh
DJI Care Refresh works on the principle of casco insurance – for the amount of the deductible, the drone or other device with DJI Care Refresh can be exchanged twice for a new, non-activated device. The insurance covers water damage, crashes and pilot error. DJI will also cover the cost of shipping a broken drone. DJI will send you a replacement as soon as the damaged product reaches them and has been inspected. They will also usually mention how much it would cost to repair without Care Refresh as a comparison. This gives you the option of using a freight forwarding service instead of Care Refresh, for example if the repair costs are less than the insurance excess. DJI Care Refresh is valid for 1 year.
The key point of DJI Care Refresh is that the damaged product must reach DJI. This point prevents people from using a drone that is still in working order and simply wanting to swindle a new drone out of their own responsibility. However, if it does happen that, for example, the drone is lost and cannot be retrieved, DJI will still assess the situation and the flight logs. The process may take longer, but it can still lead to a result.
DJI Care Refresh is available for the following products:
- Mavic Air 2 – 89€
- Mavic Mini – 39€
- Mavic 2 – 139€
- Phantom 4 Pro – 169€
- Ronin-SC – 39€
- Ronin-S – 49€
- Osmo Action – 39€
- Osmo Pocket – 39€
- Osmo Mobile 3 – 10€
DJI Care Refresh+
DJI Care Refresh+ can be purchased at the end of the Care Refresh insurance period. In Europe, this package was launched just recently, on 15 July. In the simplest terms, it’s an extension of the insurance period for another year, plus another option to exchange the drone for a new one, at no extra cost. Using DJI Care Refresh also extends the warranty period.
DJI Care Refresh+ is available:
- Mavic Air 2 – 59€
- Mavic Mini – 29€
- Mavic 2 – 109€
- Phantom 4 Pro – 125€
- Ronin-SC – 26€
- Ronin-S – €35
- Osmo Action – 28€
- Osmo Pocket – 28€
- Osmo Mobile 3 – 8€
Where can I get more information? In our shop (Villardi 22, Tallinn) or by e-mail info@droon.ee.